The Seeker is looking to identify a partner that can develop a web-based or smartphone application that provides real-time natural language cognitive and predictive virtual assistance to help customers in pre-trip (planning, purchase), on trip (e.g. in case of disruption to optimize the planned journeys) and post-trip (e.g. suggestion of customized ancillary services), in order to support integrated (multimodal) journey planning.
The Seeker is primarily interested in solutions with the potential to meet the following Solution Requirements:
- The primary uses of the application are journey planning AND real-time virtual assistance during the entire lifecycle of the journey
- The application must work with multimodal transportation during a single journey and include various transportation modes (e.g. train, bike, car-sharing, car-pooling, taxi, etc). The multimodal choices should be ranked according to the Sustainable Development Goals 7, 9, 11 and 13, giving preference to sustainable vehicles
- The application must account for different types of disruptions, including (but not limited to):
- Transport companies strikes
- Critical weather events
- Any transport courier service irregularity (delay) /stoppage
- Traffic congestions due to critical events or accidents
- The main functions of the application should include:
- Sending real-time alerts
- Generating alternative routes through cognitive engine
- Virtual vocal cognitive real time travel assistant
- Customized ancillary services proposition
- Point of Interest customized proposition
- Heatmap travelers data flows
- Congestion underground/train best coach
- Natural language interaction
- Frictionless payment modes (e.g. account based ticketing, ticketless and pay per use modes, etc.)
Nice to have:
- The application should allow to collect data about the customer’s profiles and behaviour, allowing to provide dedicated journeys and assistance that reflect the customer’s mobility preferences. For example to know where multimodal mobility is more often use and/or a more dense recharging infrastructure is requested
- A solid business model that supports the economic sustainability of the application
The Seeker is open to all possibilities, including opportunities that are available for licensing or involving exclusive rights for the development of the proposed technology.
The submitted proposals should include two parts:
- Collaboration Proposal including:
- A description of the proposed solution with an explanation of how the Solver proposes to address ALL the Solution Requirements and overcome potential barriers in the development of a suitable solution. The Solver can withhold proprietary information, if necessary, but should provide convincing evidence for ENEL to appreciate the merits of the approach and be comfortable that the solution can effectively work;
- A brief discussion of capabilities and relevant prior experience that are relevant for the development of the solution and success of the post-Challenge collaboration;
- The Solver should explain what they can provide and what might be required of the Seeker. For example: “I can provide with the expertise, but I would need the Seeker to facilitate access to data”;
- A brief overview of the proposed path forward along with a plan for validation (e.g. deliverables, timelines, milestones, and cost estimates).
- General Information about the Solver including:
- The key contact person for this Challenge (including phone number and email address).
- Organization/Company/University name and address (including website, if available)
(NOTE: For most Challenges, Solvers are not allowed to include personal contact information; however, for an eRFP Challenge, it is required.)