Abstract
We are looking for solutions to foster the simplification of interaction with clients and to improve service quality and process efficiency through a data driven approach.
Description
The energy transition and digital transformation are opening new frontiers for our customers, who now expect flawless service, in real time, at a reasonable cost and with a touch of empathy that gives them a smile, while opening up new opportunities for us.
The main goals are to listen to our customers more actively and better understand their needs in order to achieve customer happiness.
To create a culture that really puts customers at the center, we need to foster the simplification of interaction with clients (with easy to use and accessible digital services), the improvement of service quality and process efficiency through a data driven approach, promoting clean electrification and the achievement of our net zero goal.
In particular, we are looking for innovative solutions to raise customers’ awareness of the circular economy and improve customer happiness.
The aim is to find innovative ideas and solutions that:
- Engage customers in terms of their energy consumption awareness;
- Attract and retain customers with a personalized user experience;
- Enhance inclusive solutions tailored to vulnerable customers’ needs.
SDGs
This challenge provides contribution to the following sustainable development goals (SDGs) to transform our world:
- SDG 7: Affordable and Clean Energy;
- SDG 9: Industry, Innovation and Infrastructure;
- SDG 11: Make cities and human settlements inclusive, safe, resilient, and sustainable;
- SDG 13: Take urgent action to combat climate change and its impacts;
- SDG 15: Life on land.
Challenges rules
This challenge takes place in a non-collaborative environment, meaning that the interaction regarding the submission is private, between Enel and the proponent.
The Applicant must have reached the age of majority according to Italian legislation, but not older than 35 years of age, and have legal capacity in the jurisdiction where he/she resides. Only single natural persons are allowed to participate.
The Applicant must have applied for the Carta Giovani (Youth Card) through the app IO. In order to participate in the challenge and provide an innovative solution, you must get the application code available at Carta Giovani (Youth Card) through the app IO.
The code will be required in the form to fill in with the solution information.
In addition to the uploading of the solution on the Open Innovability® platform, the Applicant must upload his/her personal resume (CV) on the Enel.com website (https://www.enel.com/careers/working-at-enel/spontaneous-application) using the same name, surname and e-mail address used to register on openinnovability.com.
All proposers are invited to read carefully the challenge and its regulations, attached below in the Attachments section, before submitting a solution.
By submitting a solution, they automatically accept the attached Regulations in addition to the Terms of Use of this platform.
Explain your proposal clearly in English or Italian and attach documents if needed. (max 5 files, 3MB each).
The winning Applicant will have the chance to enter the selection process either for an internship or a job with Enel Spa (or any other of its subsidiaries), subject to the positive outcome of any eventual necessary checks required by law and/or Enel internal policies (e.g. in case of conflicts of interest). The internship will be paid with an amount of 800 euro per month plus benefits.
DEADLINE
Submissions to this Challenge must be received by 11:59 PM (Central European Time) on January 31, 2023.
Late submissions will not be considered.
Specific regulations in the CSA attached at the bottom of this page.
Regulation
What happens next
Enel will evaluate the Proposals, getting in touch with the Solver if additional information is needed.
Following this preliminary evaluation, the Proposal(s) that meet the requirements of the challenge will be further evaluated by one or more relevant Enel companies and/or business lines.
Enel will evaluate the proposal using the following criteria:
Overall scientific and technical feasibility of the proposed solution;
Economic potential of concept (e.g. Total Cost of Ownership);
Business potential for Enel;
Novelty and non-obviousness;
Potential for proprietary position (i.e., is the technology novel or protectable);
User’s capabilities and related experience;
Realism of the proposed solution;
Maturity level of the proposal.
At the end of the assessment, you will receive feedback.
In case of success, an Enel contact person will get in touch with you to discuss the next steps. No detailed evaluation of individual submissions will be provided.
The winner of the challenge is subject to the positive outcome of the Enel recruiting process.