More than ever, businesses are shifting towards more digital interactions and processes with their customers, in an effort to provide targeted services more efficiently. To do so, new solutions to understand our end-users and their specific needs are crucial.
Understanding end-user needs is crucial to provide high level services and value. Although physical interactions between companies and their consumers have decreased, our values at Enel are still customer centric. We want to find new methods of understanding and determining individual end-user needs in a remote way in order to provide them with the best possible level of service. This challenge seeks solutions that can allow Enel to gather insights on end-users' needs and habits, to learn more on them and to identify specific segments who may be vulnerable or need specialized attention.
We seek solutions that will enable us to gather data on our current and potential end-users in terms of habits, special physical or financial needs, disabilities or unique requirements. The solutions must be non-intrusive and able to provide analysis and collect data in a format that enables additional actions. As we are looking for information on current and perspective end-users, collection of data should not rely only on the information coming from smart meters and/or contract owners.
The data retrieved must be relevant enough to allow Enel to provide new or individualized/personalised services to its customers and to define the best solutions for people with particular needs, both financial and related to special conditions.
Solutions have to be certified and have info on which countries’ regulations are they complain to.
Solutions should comply with privacy regulations.
This challenge provides contribution to the following sustainable development goals (SDGs) to transform our world:
- SDG 3: Good Health and Well-being
- SDG 7: Affordable and Clean Energy.