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More than ever, businesses are shifting towards more digital interactions and processes with their customers, in an effort to provide targeted services more efficiently. To do so, new solutions to understand our end-users and their specific needs are crucial. 



Understanding end-user needs is crucial to provide high level services and value. Although physical interactions between companies and their consumers have decreased, our values at Enel are still customer centric. We want to find new methods of understanding and determining individual end-user needs in a remote way in order to provide them with the best possible level of service. This challenge seeks solutions that can allow Enel to gather insights on end-users' needs and habits, to learn more on them and to identify specific segments who may be vulnerable or need specialized attention. 



We seek solutions that will enable us to gather data on our current and potential end-users in terms of habits, special physical or financial needs, disabilities or unique requirements. The solutions must be non-intrusive and able to provide analysis and collect data in a format that enables additional actions. As we are looking for information on current and perspective end-users, collection of data should not rely only on the information coming from smart meters and/or contract owners.  

The data retrieved must be relevant enough to allow Enel to provide new or individualized/personalised services to its customers and to define the best solutions for people with particular needs, both financial and related to special conditions.



Solutions have to be certified and have info on which countries’ regulations are they complain to.

Solutions should comply with privacy regulations.

This challenge provides contribution to the following sustainable development goals (SDGs) to transform our world:

  • SDG 3: Good Health and Well-being
  • SDG 7: Affordable and Clean Energy.

Challenge rules

All proposers are invited to read carefully the challenges and the Regulation of this challenge, attached below in the Attachments section, before submitting a solution.

By submitting a solution they automatically accept the attached Regulations other than the Terms of Use of this platform.

Explain your proposal clearly and attach documents if needed (max 5 files, 25MB total size).



This Campaign is dedicated to startups, scaleups and SMEs, incorporated in any country, with a technology and/or solution at commercial level (TRL ≥ 7).



This is an electronic Request-for-Partners (eRFP) Challenge. The Solver will write a preliminary proposal to be evaluated by the Seeker with the goal of considering a collaboration

All intellectual property rights, if any, in the idea or concept demonstrated by the Proposed Solution will remain with the Solver. 



Submissions to this Challenge must be received by 11:59 PM (Central European Time) on November 30th, 2020.

Late submissions will not be considered.

Specific regulation in the CSA attached at the bottom of this page.

What happens next?

The Enel Innovation Hubs team will evaluate the Proposals, getting in touch with the Solver if additional information is needed.

Following this preliminary evaluation, the Proposal(s) that meet the requirements of the Challenge will be further evaluated by one or more relevant Enel companies and/or business lines.

Enel will evaluate the proposal using the following criteria:

  • Overall scientific and technical feasibility of the proposed solution;
  • Economic potential of concept (e.g. Total Cost of Ownership);
  • Business potential for Enel;
  • Novelty and not obviousness;
  • Potential for proprietary position (i.e., is the technology novel or protectable);
  • User’s capabilities and related experience;
  • Realism of the proposed solution;
  • Maturity level of the proposal.


In case the reward includes “Collaboration and testing agreement”, once suitable solution/s will be identified, Enel will reserve the opportunity to start a collaboration, by way of example, all or part of the following activities:

  • Test execution;
  • Supply of prototypes (if an equipment);
  • Installation and site tests;
  • Follow up and monitoring of the proposed idea behavior.


At the end of the assessment, you will receive feedback.

In case of success, an Enel contact person will get in touch with you to discuss the next steps.


Enel Open Innovability User Guide

PDF (0.66MB) Download

Regulation eRFP challenge ReShape - Enel Innovation Hubs

PDF (0.43MB) Download