Description
BACKGROUND
Today we have the following communication channels to transmit information to our customers. Web Page, Call Center, App and Physical service centers. We have approximately 60% of our client´s contact information updated.
When we have energy emergencies we are not being able to contact all of our clients in real time to inform them about the situation.
THE CHALLENGE
Innovative solutions to transmit real and transparent information about energy emergencies in a more efficient way. The information that we want to communicate are:
- To inform the customers that a grid failure was presented
- Location and areas where the energy service is being affected
- Actions being implemented to correct failure
- Estimation of time when the energy service will be restored
PROJECT DELIVERABLES
The proposed solutions have to be related to innovative communications solutions, which includes:
- Location functionality which Identifies customers located close to grid failures
- Effective communication with these customers ( Preferably Digital Channels)
- Effective response mechanisms to potential questions (Preferably, Chat bots, AI,)
The submitted proposal should be a maximum of 10 pages and include the following:
- Rationale for the proposed concept/idea and a detailed explanation of its novelty and feasibility
- Steps for implementing the solution (e.g. resources, time frame, metrics (and insights with respect to any known limitations)
The proposal should not include any personal identifying information (name, username, company, address, phone, email, personal website, resume, etc.) or any information the Solvers may consider as their Intellectual Property they do not want to share.
This challenge provides contribution to the following sustainable development goals (SDGs) to transform our world:
- SDG 7: Affordable and Clean Energy
- SDG 9: Industry, Innovation and Infrastructure
- SDG 11: Sustainable Cities and Communities
- SDG 12: Responsible Consumption and Production
Challenge rules
ELIGIBILITY
Except for the people involved in the organization and management of the INNOVABILITY MARKET CHALLENGE and their spouses or partners and their relatives up to the fourth degree calculated according to Italian law, all the employees working in the Enel group companies can participate in the I INNOVABILITY MARKET CHALLENGE.
Clearly explain your proposal in English and, if you deem it appropriate, also adding a translation into your preferred language; attach additional documents (max 5 files, total size 25 MB) if necessary.
The winner will receive a training course focused on one of the following themes:
- Customer culture;
- Digital impact;
- Business and Soft skills;
- Social Innovation;
- Strategy & Marketing;
These opportunities are available based on previous collaborations that Enel has in place with prestigious universities and Coursera. Experiential mentoring paths organized together with our internal network of mentors will be also available.
The proposals will be admitted until 04/09/2020 and the evaluation will start after this date.
All proposers are invited to read carefully the challenge and the regulation of this contest before to submit a solution. By submitting a solution they automatically accept the Regulations other than the Terms of Use of this platform.
What happens next?
Enel will evaluate the proposal using the following criteria:
- Overall scientific and technical feasibility of the proposed solution;
- Economic potential of concept (e.g. Total Cost of Ownership);
- Business potential for Enel;
- Novelty and not obviousness;
- Potential for proprietary position (i.e., is the technology novel or protectable);
- User’s capabilities and related experience;
- Realism of the proposed solution;
- Maturity level of the proposal.
At the end of the assessment, you will receive feedback.
In case of success, an Enel contact person will get in touch with you to discuss the next steps.